Our Services

DOWC® is your most valuable partner

With F&I being the key source in growing your revenue, a solid F&I partnership is the best way to set yourself up for success. Your ability to leverage the process and technology, with visibility and transparency into reporting, is crucial.

DOWC® provides a full suite of administration, obligor, and insurance management services that result in outstanding customer support and satisfaction for our dealer partners. We have the solution for your every need.

Industry-Leading Services

Contract Administration

Claims Adjudication

Reporting and Financials (On-demand)

Administrative Services

Compliance, Formation, and Insurance Management Services

F&I Department Training & Development

Product Development & Actuarial Services

Private Label Marketing

Exclusive Benefits

Advanced Technology to Help You Succeed

We offer state-of-the-art technology which includes smart and transparent reporting to unlock live selling and experience reports, even with a smartphone. Our systems are also set up to house multiple obligors within the same system and give each warranty company owner complete access to their silo of information.

100% of Administration Handled In-house

Claims

The complex process of claims adjudication is lifted from our dealers’ shoulders by DOWC’s compliance and regulatory specialists who advise and support our partners by quickly and efficiently handling all claims matters as well as dispute resolution and litigation and state regulatory inquiries.

Products and product development

DOWC is continually innovating new products and services. We listen to our dealers and tailor solutions to meet their unique needs. We offer a core set of service contract products along with more specialized options to enhance customer protection and dealers’ ability to differentiate their menus.

Customer Service

Our dedicated in-house team of experts is committed to providing both our industry partners and their driver, a seamless and personalized experience. We believe in building long-lasting relationships with our customers, and our commitment to transparency, reliability, and clear communication is what sets us apart.

What Sets Our Customer Service Apart

Comprised of highly skilled professionals, our team prides itself on offering exceptional service with remarkable efficiency. Our dedication is embodied by our industry-leading Average Speed of Answer of just 8 seconds and an impressive Average Handle Time of just 6 minutes. These figures are not just statistics; they represent the backbone of our commitment to delivering unparalleled customer service that’s both prompt and eﬀective.